A VoIP System (Voice over IP) can make a significant difference in the success of a business. VoIP systems, or voice-over-internet protocol systems, are an inexpensive to stay in contact with customers and employees. Big companies like Alcatel-Lucent show that not only is a VoIP system more cost-effective for businesses, but it has the potential to create significant value for them.
The best thing about a VoIP system is that it provides companies with several valuable tools that can help improve employee productivity and quality of service. Of course, there are many more reasons why a VoIP System makes things easier for business, but some of the most useful are on this list below.
#1. Improves Flexibility
With advancements in technology, the telecommunication system has also changed drastically. VoIP is a new technology that can be a great asset to a company. How? When a company sets up VoIP infrastructure, they know how many people will use it and how many different devices are connected. This gives them an idea of the network traffic and bandwidth they need, making it easier to add more users to the communication infrastructure without compromising its integrity.
VoIP is a versatile solution for all onsite and offsite communication and carries all the features of traditional telephone systems. It is also a dynamic option providing companies an opportunity to use it on multiple devices (smartphone, desktop, or laptop) anywhere and anytime, therefore removing the risk of missing calls even on the go.
#2. Better customer service
The number one reason VoIP systems are considered helpful for businesses is their ability to enhance the quality of customer service. These virtual phone systems allow answering calls and reaching out to people irrespective of the user’s location. Small businesses gain massively from this feature as they are constantly trying reach out to more and more clients.
VoIP systems are also profitable for midsize and enterprise-level organizations. This is because it informs the employees and the agents who should answer the customers. There is also a presence feature on it that helps find the right individual to handle the conversation. Thus, it results in a quick conversation, improving customer service while taking away the pressure on the employees.
#3. Streamlines Business operations
Another way VoIP systems are helping businesses can be seen in workflow management. Departments such as sales, customer service, contact centers, and marketing witness more operational streamlining than other departments.
Usually, vendors connect the VoIP services with other enterprise tools such as CRM systems.
The salespeople can then take the necessary information from the CRM system and make calls over VoIP lines, thus, boosting sales effectiveness. At the end of the call, important information such as timestamps and notes are automatically saved to customer records in the CRM database.
Individuals who are on calls for a long time can record the conversation, so no point is missed. Thus helping businesses build good relationships with clients and customers.
#4. Reduces Business costs
Money-saving is another reason VoIP systems are helpful for businesses. Moving away from PBX to cloud phone services is less costly than monthly service rates as it does not charge per minute like the traditional phone system. Thus, VoIP systems reduce costs and increase profitability.
Plus, they do not require on-premise installation to hold data, so no new hardware is needed.
Also, VoIP systems cut down on all the extra costs. Businesses can customize the plans per their requirements, paying for only what they use. And, when the business starts growing, they can add more features without paying extra fees. Some of the premium features that help keep business costs low include unlimited International calls, auto call attendant, voicemail to email, mobile apps, video conferencing, and much more.
#5. Increases productivity
VoIP helps businesses connect with their clients and also collaborate with different departments in a company. With this by their side, they don’t need separate software to connect all the departments. In addition, all employees can automatically connect over VoIP as it allows video conferencing and shared screen sessions as well.
As discussed earlier, with VoIP, businesses can save a significant amount of money. So, no extra staff is required. And with the money saved, companies can increase the paycheck of the existing human resources. The monetary benefits motivate people to work harder and be more productive for the company.
Another way a venture can boost its productivity is by investing the money saved in buying digital tools, replacing old hardware with new and purchasing new services or training.
#6. Data Security
There are several different ways to enhance security in a VoIP system, including the use of encryption and password protection. This helps ensure that the calls stay private, allowing customers and employees to communicate without worrying about surveillance.
If this is not enough, encryption can also be applied on partial calls – for instance, when a customer wants to meet for a meeting with an employee, they need to keep it confidential.
Keeping up with the times is essential. Therefore, you need a business tool that is not only growth-oriented but cost-effective as well. Above all, the security feature can not be ignored and is a must-have. So, if you want to be successful and haven’t invested in a VoIP system yet, do it as soon as possible.