Adobe Data Breach Allegedly Exposes 13 Million Support Tickets

A threat actor known as “Mr. Raccoon” claims to have breached Adobe, stealing a massive amount of sensitive data.

According to a report by International Cyber Digest, the stolen files include 13 million customer support tickets, 15,000 employee records, internal documents, and all of the company’s HackerOne bug bounty submissions.

The attacker did not hack into Adobe’s main network directly. Instead, they used a supply chain attack through an Indian Business Process Outsourcing (BPO) company that handles support services for Adobe.

According to CSN, the breach reportedly began when a BPO employee received a malicious email.

This email installed a Remote Access Tool (RAT) on the employee’s computer. Once the hacker had this initial foothold, they sent a targeted phishing message to the employee’s manager to gain deeper network access.

The hacker also claimed the remote software gave them access to the employee’s webcam and allowed them to read their private WhatsApp messages.

A Major Security Flaw

One of the most surprising details of this breach was a simple misconfiguration in Adobe’s support ticketing platform.

The threat actor told reporters, “They allowed you to export all tickets in one request from an agent.”

This suggests there were no limits or security blocks in place to stop bulk data downloads.

An agent account could simply request a massive export of millions of records without triggering any alarms or requiring special approval.

The files taken in this alleged breach are highly valuable to cybercriminals. Customer support tickets usually contain names, email addresses, account details, and notes about technical problems.

Hackers can easily weaponize this information to launch highly convincing phishing scams or steal identities.

The theft of the HackerOne bug bounty reports is even more dangerous. These files contain step-by-step details about software vulnerabilities found by security researchers.

If any of these flaws have not been patched yet, other threat actors could use them to launch new attacks against Adobe users.

Adobe has not yet released an official statement to confirm or deny this breach. However, if these claims are true, it represents one of the largest data exposures of 2026 and highlights the growing dangers of third-party vendor access.

Security teams across all industries should use this incident as a reminder to monitor their BPO contractors.

Companies must audit their systems to ensure no single user has the power to download bulk data without strict security checks.

Note: This article is based on unverified claims reported by International Cyber Digest. Adobe has not officially confirmed the breach at the time of publication.

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