In this virual world, remote Desktop software is playing a major role Over 70% of Americans have a computer with a broadband Internet connection. Almost 80% of Americans are online every day. With all the computer use comes a lot of technical issues. In this article, we detailed a list of best remote desktop software that is useful in troubleshooting purposes.
How do people resolve their computer issues? They call a help desk. It’s hard walking someone through a technical fix when you can’t see what’s happening.
Remote access software is a great solution. Help your customers the easy way. With a simple log-on, your techs help clients from their desktop.
Read on for more information and a look at nine of the best remote desktop software programs for 2019.
Remote Access Software: What Is It?
With remote access software, you can control another computer from wherever you are.
Do you have customers with technical issues? Using the software, they grant you access to their cursor. You can see what’s happening within their computer. You fix their problem right from your screen.
You can even help a friend who doesn’t live close by.
Use remote access for file sharing without email or share services like Dropbox. You can even print files from another computer on your printer.
Is Remote Access Secure?
Security is a valid concern since there were issues in the past with some remote software. But as long as you use strong unique passwords for all your log-ins, security isn’t a problem.
Never use the same password for more than one log-in for any reason.
Using the same password on more than one site makes it easy for hackers. Once they’ve got your password from one site, they can use it for access to your other accounts.
Best Remote Desktop Software
Your technicians will like RemotePC. It’s easy to use and features a simple interface.
Although it can’t display more than one remote monitor, performance is fast. Need to transfer files between computers? It’s is quick and easy with this program.
This program works for both PCs and Macs. There aren’t a lot of fancy extras. But if you need an inexpensive program that gets the job done, try RemotePC.
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If you like drag-and-drop file transfers, GoToMyPC has them. You’ll see remote computer desktop icons. There’s also support for multi-monitors.
This program has a lot of nice features while offering ease of use.
3. Netop Remote Control
Are you looking for a tailored solution to your remote control software needs? Netop Remote Control offers simplified administration through centralized management.
Meet necessary compliance standards with advanced logging. Netop offers webinars, case studies, and an updated blog.
You get technical support and an extensive knowledge base. There’s end-to-end encryption with standard two-factor authentication. There’s even automatic locking of remote computers in case of an unusual disconnect.
This software is great for organizations with HIPAA-compliance needs.
Netop offers a free trial. You can also get it for less than $1 dollar per month. Or get a customized quote for a lifetime purchase.
Zendesk offers a great user experience with real-time chat and screen sharing. Zendesk has session recording and features surveys and feedback. There are a lot of extras with this best remote desktop software.
You can track complaints and corrective actions. You’ll even get social media monitoring. This is a robust remote access program best suited to large companies.
5. ConnectWise Control
There are diagnostic tools and file sharing. You’ll also find session recording and screen sharing with this remote access program. There’s a knowledge base, live chat, and a self-service portal.
Group computers by client and tags for coded searches of your groups. This is a solid performer in the remote access arsenal.
If you’re looking for a comprehensive set of features, TeamViewer has them. This app offers multi-monitor support and security. It is one of the best remote desktop software used for PC assistance.
You’ve got online meetings and remote access all in the same app. This is a good app for corporate users.
7. Kaseya VSA
Kaseya VSA has an excellent remote monitoring management solution. This is for integrating remote IT systems. This is a solid, secure remote access app.
This is perfect for IT professionals with in-house IT and remote management needs. Helps meet compliance challenges.
This is an open platform integrating well with other solutions that work for your organization. Great for automation and scalability.
Are you looking for a simple design in an easy-to-understand remote access app? UltraVNC offers both. It supports file transfers and a chat feature. It works well on Windows and Mac.
You can also record your sessions. UltraVNC enables access to a computer from a remote device.
If you’re looking for more than one connection, this isn’t the app for you. But if you’re a one-person team this free program could meet your needs.
FixMe.IT is another easy-to-use best remote desktop software. Starting at a low $25 per month, this is a good pick for small businesses.
This software has multi-session handling and unlimited on-demand support. You’ll also get access to 150 unattended machines. This app opens and connects to your client workstations quickly.
Intuitive easy connecting for customers makes your job easier.
Related Read : 10 Best Free Password Manager to Secure Your Password For 2019
Windows Remote Desktop – Best remote desktop software
If you’re a Windows-only organization, this program is in the operating system. No need to download, the program’s already there.
It’s a bare-bones experience that supports file transfers. But there’s no chat capability. Open your system property settings in the Control Panel and get started.
You’ll need to set up your router for port forwarding for connections outside the network.
This is a no-frills Window-only remote access program. But if that’s all you need, then it’s perfect!
Best Remote Desktop Software Programs
With so many apps to choose from, it’s tough picking the best remote desktop software program. But these are some of the best programs offering the most features.
Determine your needs before trying a program. It could be that a free, no-frills program will work fine for your company.
If you’re a big company with lots of tech-support and compliance needs, you’ll want a robust program. Remote desktop programs offer versatility in solving your customer’s needs.
In this article, we detailed you the list of best remote desktop software that will help you in troubleshooting your PC needs. If you had any other useful tools add in the comments section, we will validate and add to the list.