How to Keep Your Sensitive Business Communications Secure in COVID-19 Pandemic

Communications are essential in ensuring that your business runs efficiently and profitably.

Whether employees are working from the office or from home, they will most likely be using communications systems to interact with each other.

Whether they are using phone, email, online messaging, or video conferencing applications, it is very important that your communications are safe and secure.

Leaving communications channels vulnerable to hackers, cybercriminals, or rival companies can have disastrous consequences for your business, and not just financially.

In this article, we will explore the ways that you can keep your business’ communications secure and your livelihood safe.

Keep Work Communications on Professional Channel

Investing time, money and effort into keeping your business’ channels of communication secure is pointless if other channels are also used that you do not have control over.

If employees send potentially sensitive or confidential work-related information over channels such as their personal mobile phones or personal social media accounts, there is no way of ensuring that this information will stay confidential.

The best thing that you can do is come up with a company policy outlining which methods of communication are to be used for work-related information.

Do not forget to take into account methods of data storage, such whether cloud-based or onsite. Passwords for these systems should be given out sparingly to trusted employees.

Use Secure Passwords and Identification Processes

It is vital that you and your employees all use secure passwords to sign into various accounts.

There are plenty of things to avoid when choosing a password – information that can be easily guessed by others, such as the name of your child or pet, is best avoided, as is your own name or nickname.

Recently, there has been an increase in the use of access management systems that involve alternative methods of identification, such as One Time Passwords and Multi-Factor Authentication.

Use Reliable Antivirus Software

It goes without saying that you should always install antivirus software on your computer – especially as a business owner.

The industry is constantly changing, so the best antivirus product one year may not be the best product the next. Do detailed research on the options – there are even free products out there that do the job as well as many paid solutions.

Carry Out a Security Audit of Any Applications Used

Any applications that your company uses should be checked for their security. If you are unsure about a new solution that you are considering implementing in your company, check out online reviews to see what other customers have experienced

For example, if you are interested in the Ringcentral PBX system, you can check out this Ringcentral review at

Schedule Regular Penetration Tests

Penetration tests are simulated cyberattacks on a company’s computer systems that are authorized by the company.

Penetration tests are used to discover potential weak points and vulnerabilities in a security system so that they can be addressed and fixed.

There are many specialists that offer penetration test services – you should research to find one that is effective, trustworthy and reputable.


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