Patelco Credit Union has disclosed a ransomware attack that compromised the personal data of its members and employees.

The breach, which occurred earlier this year, has raised concerns about data security and privacy.

The Incident: How It Unfolded

Patelco Credit Union detected the ransomware attack on June 29, 2024. According to the credit union, unauthorized access to its databases was discovered, indicating a breach began on May 23, 2024.

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The attackers gained access to sensitive information, including names, Social Security numbers, driver’s license numbers, dates of birth, and email addresses.

Not all data elements were accessed for every individual, but the breach has nonetheless affected many people associated with Patelco.

Upon detection, Patelco took immediate action to contain the threat. The credit union disabled unauthorized access, restored data, and launched a thorough investigation with the help of external cybersecurity experts. Law enforcement was also notified to assist in addressing the breach.

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Patelco’s Response: Measures to Protect Affected Individuals

In response to the attack, Patelco Credit Union has committed to offering support and protection to those affected.

The credit union provides a complimentary two-year membership to Experian IdentityWorksSM Credit 3B.

This service offers identity protection and helps detect potential misuse of personal information.

Patelco has assured its members and employees that enrolling in this program will not impact their credit scores.

Additionally, Patelco has advised individuals to take preventive measures such as placing fraud alerts and security freezes on their credit files.

The credit union emphasized the importance of vigilance in monitoring financial account statements and credit reports for any irregular activity over the next 12 to 24 months.

Ongoing Commitment to Data Security

Patelco Credit Union has regretted the incident and reaffirmed its commitment to safeguarding personal information.

The credit union actively evaluates and modifies its practices to enhance data security and privacy.

Patelco has set up a dedicated toll-free response line to address any questions or concerns from affected individuals.

The response line is staffed with professionals knowledgeable about the incident and equipped to guide on protecting personal information.

As the investigation continues, Patelco remains focused on maintaining transparency and supporting its members and employees through this challenging time.

The incident is a stark reminder of the growing threat of cyberattacks and the importance of robust security measures in protecting sensitive data.

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