Samsung Electronics (U.K.) Limited has announced a cybersecurity incident, corroborating the exposure of customer data that originated in July 2019.
The disclosure comes as the tech behemoth contends with the repercussions of illicit access to personal information.
Sequence of the Hack
The breach was formally confirmed in an email received by this reporter on the night of November 15.
Samsung traced the detection of the cyber incursion back to November 13.
Although the specific third-party business application remains undisclosed, Samsung ascribes the breach to a flaw.
Customers who made purchases between July 1, 2019, and June 30, 2020, are presumed to be impacted.
The compromised data encompasses a spectrum of personal information, including names, addresses, phone numbers, email addresses, and IP addresses.
However, Samsung assures its user base that unauthorized parties do not access confidential financial data and passwords.
Root Cause: Third-Party Application Flaw
While particulars surrounding the third-party application and the specific flaw are sparse, Samsung took prompt action upon discovery.
The implicated application’s operation was halted, and a thorough forensic review was initiated.
Technical measures, including the patching of the identified flaw, have been implemented in response to the breach.
The breach appears to specifically affect users of the U.K. eCommerce site who made purchases during the specified timeframe.
According to a Forbes report, Samsung advises users to remain alert against unsolicited communications requesting personal information and encourages adherence to cybersecurity best practices.
Users are urged to avoid clicking on links or downloading attachments from dubious emails.
Response and Support
Samsung is actively addressing the situation and has offered support to concerned customers.
The company recommends that users contact Samsung support via email at [support@samsunguk.zendesk.com] for further inquiries.
As the investigation unfolds, Samsung users are advised to stay informed and follow guidance from reputable cybersecurity authorities.
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