Verizon Partner Exposed Around 14 Million’s of Customer Accounts Sensitive Data Online

Verizon owned as many as 14 Millions of customer’s data exposed online by telephonic software and data firm NICE Systems, a third-party vendor for Verizon due to a misconfiguration in their cloud server.

Recent days many companies are continually suffering massive Data breaches, and cyber threats and attacks are increasing day by day around the world.

Verizon customers personal information has managed in Amazons Web Services S3 bucket that is administrated by NICE Systems engineers.

Verizon using NICE Systems technology in its back-office and call center operations and other related technical operations.

The exposed sensitive information contains customer names, addresses, account details, and account personal identification numbers (PINs) of as many as 14 million US customers.

Apart from this leak, also Exposed Verizon account PIN codes used to verify customers, listed alongside their associated phone numbers.

A Discovered Amazon cloud S3 bucket repository was fully downloadable and configured to allow public access which contains many terabytes of contents could thus be accessed merely by entering the S3 URL.

Accoring to UpGuard report,The repository’s subdomain, “verizon-sftp,” is an indication of the files’ corporate origins. Viewing the repository, there are six folders titled “Jan-2017” through “June-2017,” as well as a number of files formatted with .zip, among them “VoiceSessionFiltered.zip” and “WebMobileContainment.zip.” These files, inaccessible via .zip extraction, could be decompressed once the format was changed to .gzip, another file compression program.

In this discovered folders that show the date that contains each month of data, each of these day folders is a couple dozen or so compressed files which is capable of the store the daily records automatically in respective folders.

After unzipped the files, it revealed a larger amount of text files that contains almost 23GB of data where the folder have composed of voice recognition log files, the records of an individual’s call to a customer support line, including fields like “TimeInQueue” and “TransferToAgent.” Pings to various subdomains of https://voiceportalfh.verizon.com further indicate the voice-activated technology producing this data.

Apart from this many exposed Verizon account contains logs, such as customer names, addresses, and phone numbers, as well as information fields indicating customer satisfaction tracking, such as “frustration level,.”

Exposed data are very sensitive information such as a PIN, CUSTCODE are masked for some of customers data, but not all the accounts confidential information are masked, some of the accounts revealing such details as unmasked “PIN” codes.

“The critical data repository in question was exposed not by the enterprise holding primary responsibility for the information, but by a third-party vendor to the enterprise. It was a publicly accessible AWS S3 bucket owned by third-party vendor NICE Systems that revealed the sensitive personal details of Verizon customers”. UpGaurd said.

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