British Telephone company Virgin Media marketing database reportedly hacked by unknown cybercriminals and accessed the customers’ sensitive information.
Virgin Media is a British company that provides telephone, television and internet services with 14.6 million broadband customers in the United Kingdom and the company operating with 14,000 employees.
The database was compromised due to incorrect configuration and it contains 900,000 customers’ personal data such as contact information such as names, home, and email addresses and phone numbers, technical and product information, including any requests you may have made to us using forms on our website.
The hacked database doesn’t contain any passwords or financial details, such as credit card information or bank account numbers.
Lutz Schüler, CEO of Virgin Media said “We recently became aware that one of our marketing databases was incorrectly configured which allowed unauthorized access. We immediately solved the issue by shutting down access to this database, which contained some contact details of approximately 900,000 people, including fixed-line customers representing approximately 15% of that customer base”
Experts are unclear about how many times the database was accessed and the issue was solved by shutting down access to the unsecured database.
Virgin Media said it would be emailing those affected on Thursday, in order to warn them about the risks of phishing, nuisance calls and identity theft. The message will include a reminder not to click on unknown links in emails and not to provide personal details to unverified callers.
we immediately shut down access to the database and launched a full independent forensic investigation. We have also informed the Information Commissioner’s Office. Virgin Media said.