Zoom, the most widely used video conferencing platform has been discovered with a critical vulnerability that threat actors could potentially exploit for various malicious purposes.
This vulnerability was reported as part of the H1-4420 Hacking event conducted in June 2023.
This vulnerability existed in Zoom rooms, a system developed by Zoom to allow team members from different locations to work together over Zoom.
A threat actor could potentially exploit this vulnerability and gain access to the victim organization’s tenant.
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Vulnerability Analysis
For setting up Zoom rooms, the Zoom Rooms application is installed on a device such as an iPad, mobile, etc which acts as a terminal for people in the Zoom room.
Whenever a Zoom room is created within the Zoom platform, a service account is created with licenses for meetings and Whiteboards.
This service account is assigned an email address by Zoom, which has the format rooms_<account ID>@companydomain.com. In certain cases, organizations prefer to use the Outlook domain for their email accounts instead of their company domain.
As Outlook is public and anyone can create an email address, the service account email address can be created and claimed by a threat actor.
This provides complete access to the threat actor over the service account which can be utilized to gather information laterally across the tenant.
In addition to this, a service account has at least two licenses and is also treated as a normal team member. This provides considerable access to the threat actor, like contacts, or hijack the meeting itself.
Zoom Chat Channel
Zoom provides a new feature called “Channels,” which is a system of text channels that are open by default to tenant employees.
Since the threat actor has access to the service account, he has access to view the contents of any channel which also includes confidential information and has complete invisibility.
Moreover, room users cannot be removed from the channel by any administrator or even the owner. A complete detailed report has been published, which provides additional information about this vulnerability.
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