In this virtual world, remote Desktop software is playing a major role Over 70% of Americans have a computer with a broadband Internet connection.
Almost 80% of Americans are online every day. With all the computer use comes a lot of technical issues.
In this article, we detailed a list of the best remote desktop software that is useful for troubleshooting purposes. How do people resolve their computer issues? They call a help desk.
It’s hard walking someone through a technical fix when you can’t see what’s happening. the landscape of remote desktop software continues to evolve, with several powerful contenders leading the pack.
Remote access software is a great solution. Help your customers the easy way. With a simple log-on, your techs help clients from their desktops.
Read on for more information and a look at nine of the best remote desktop software programs for 2023.
Keep in mind that the best remote desktop software for you will depend on your specific needs, such as the operating systems you use, desired features, and budget considerations. Always check for the latest reviews and updates before making a choice for a specific year.
Table of Contents
Remote Access Software: What Is It?
Is Remote Access Secure?
Best Remote Desktop Software
RemotePC
GoToMyPC
Netop Remote Control
Zendesk
ConnectWise Control
TeamViewer
Kaseya VSA
UltraVNC
FixMe.IT
FAQ
1. How do I enable remote access to a computer with Windows Remote Desktop?
- On the target computer, right-click the ‘Start’ button and choose ‘System.’
- Click on ‘Remote settings’ in the left sidebar.
- Under the ‘Remote’ tab, select ‘Allow remote connections to this computer.’
- Ensure ‘Allow connections only from computers running Remote Desktop with Network Level Authentication’ is checked.
- Check the firewall settings to allow Remote Desktop and note the computer’s IP or hostname.
2. Is Google Remote Desktop free?
Google Remote Desktop is a versatile remote access tool provided by Google. Integrated into its suite of online services, users can utilize it via a web browser or dedicated mobile app.
This tool not only facilitates screen sharing and file transfer but also offers remote support capabilities. Impressively, Google offers this robust service entirely free of charge, catering to both personal and commercial users without any hidden costs.
3. How secure is a Remote Desktop?
Remote Desktop, when configured correctly, offers a robust level of security. It utilizes encryption to protect data during transmission and features like Network Level Authentication (NLA) ensure only authenticated users can establish a connection.
However, its security can be compromised if not paired with strong passwords and updated software. For optimal safety, additional measures like VPN usage and two-factor authentication are recommended.
4. Can a remote PC be detected?
Yes, a remote PC can often be detected by network administrators or security tools monitoring a network. Devices connected via Remote Desktop Protocol (RDP) or other remote access tools leave identifiable footprints like specific ports being used or recognizable data patterns.
Furthermore, logging mechanisms in many systems record incoming connections, revealing IP addresses and timestamps. As such, unauthorized remote access can raise flags in security systems or draw attention from vigilant IT personnel.
Remote Access Software: What Is It?
With remote access software, you can control another computer from wherever you are. Do you have customers with technical issues? Using the software, they grant you access to their cursor.
You can see what’s happening within their computer. You fix their problem right from your screen. You can even help a friend who doesn’t live close by.
Use remote access for file sharing without email or share services like Dropbox. You can even print files from another computer on your printer.
Is Remote Access Secure?
Security is a valid concern since there were issues in the past with some remote software. But as long as you use strong unique passwords for all your log-ins, security isn’t a problem. Never use the same password for more than one login for any reason.
Using the same password on more than one site makes it easy for hackers. Once they’ve got your password from one site, they can use it for access to your other accounts.
Best Remote Desktop Software
| Best Remote Desktop Software | Key Features |
| 1. RemotePC | 1. great user experience 2. best suited to large companies 3. System of Ticketing 4. Support for multiple channels 5. Base of Knowledge |
| 2. GoToMyPC | 1. advanced logging 2. end-to-end encryption 3. Remote Control 4. Cross-Platform Compatibility 5. Transferring Files |
| 3. Netop Remote Control | 1. advanced logging 2. end-to-end encryption 3. Remote Control 4. Cross-Platform Compatibility 5. Transferring Files |
| 4. Zendesk | 1. remote access program 2. session recordings and feature surveys 3. Remote Control 4. Control and Screen Sharing 5. Transferring Files |
| 5. ConnectWise Control | 1. remote access program 2. session recordings and features surveys 3. Remote Control 4. Control and Screen Sharing 5. Transferring Files |
| 6. TeamViewer | 1. self-service portal 2. remote access arsenal 3. Remote Control 4. Cross-Platform Compatibility 5. Control and Screen Sharing |
| 7. Kaseya VSA | 1. good app for corporate users 2. Remote Management and Monitoring 3. Remote Control and Access 4. Patch Administration 5. IT Asset Administration |
| 8. UltraVNC | 1. solid, secure remote access app 2. open platform 3. Great for automation 4. Remote Control and Access 5. Sharing a Screen |
| 9. FixMe.IT | 1. best remote desktop software 2. Remote Control 3. Cross-Platform Compatibility 4. Apps for mobile devices 5. Transferring Files |
Best Remote Desktop Software
- RemotePC
- GoToMyPC
- Netop Remote Control
- Zendesk
- ConnectWise Control
- TeamViewer
- Kaseya VSA
- UltraVNC
- FixMe.IT
1. RemotePC
Your technicians will like RemotePC. It’s easy to use and features a simple interface.
Although it can’t display more than one remote monitor, performance is fast.
Need to transfer files between computers? It is quick and easy with this program.
This program works for both PCs and Macs. There aren’t a lot of fancy extras.
But if you need an inexpensive program that gets the job done, try RemotePC.
Features
- RemotePC enables customers to securely access and operate their PCs from any computer, laptop, or mobile device.
- RemotePC works on a variety of platforms, including Windows, Mac, Linux, iOS, and Android.
- Unattended access is supported by RemotePC, allowing users to connect to and control their computers even when no one is physically present at the remote site.
- RemotePC supports unattended access, allowing users to connect to and control their computers even when no one is physically present at the distant site.
Pros and Cons
| Pros | Cons |
|---|---|
| Ease of Use | Limited Features for Remote Support |
| Cross-Platform Support | Limited Integration |
| Unattended Access | Performance Dependence on Network |
| File Transfer | Limited Customization |
2. GoToMyPC
This is the
It works well on Mac but there are fewer features.
If you like drag-and-drop file transfers, GoToMyPC has them.
You’ll see remote computer desktop icons. There’s also support for multi-monitors.
This program has a lot of nice features while offering ease of use.
Features
- Users may safely access and operate their PCs from anywhere using a desktop, laptop, or mobile device using GoToMyPC.
- GoToMyPC supports both Windows and Mac operating systems, allowing users to access and control PCs regardless of platform.
- GoToMyPC provides iOS and Android mobile apps that allow customers to remotely access their PCs from their cellphones or tablets.
- GoToMyPC enables users to seamlessly move data between local and remote computers.
Pros and Cons
| Pros | Cons |
|---|---|
| Easy Setup and Use | Limited Collaboration Features |
| Cross-Platform Support | Performance Dependence on Network |
| File Transfer | Limited Customization |
| Multi-Monitor Support | Pricing Structure |
3. Netop Remote Control
Are you looking for a tailored solution to your remote control software needs? Netop Remote Control offers simplified administration through centralized management.
Meet necessary compliance standards with advanced logging. Netop offers webinars, case studies, and an updated blog.
You get technical support and an extensive knowledge base. There’s end-to-end encryption with standard two-factor authentication.
There’s even automatic locking of remote computers in case of an unusual disconnect. This software is great for organizations with HIPAA compliance needs.
Netop offers a free trial. You can also get it for less than $1 dollar per month. Or get a customized quote for a lifetime purchase.
Features
- Using a secure connection, Netop Remote Control allows users to remotely access and control machines from anywhere.
- Netop Remote Control works with a wide range of operating systems, including Windows, Mac, and Linux.
- Netop Remote Control includes a file transfer feature that allows users to transfer files and folders between local and remote computers securely.
- Netop Remote Control supports collaborative features, enabling multiple users to connect and control the same remote computer simultaneously.
Pros and Cons
| Pros | Cons |
|---|---|
| Powerful Remote Access Features | Learning Curve for Advanced Features |
| Cross-Platform Support | Complex Licensing and Pricing |
| High Security Standards | Limited Collaboration Features |
| Scalability and Centralized Management | Dependency on Network Stability |
4. Zendesk
Zendesk offers a great user experience with real-time chat and screen sharing. Zendesk has session recordings and features surveys and feedback.
There are a lot of extras with this best remote desktop software. You can track complaints and corrective actions.
You’ll even get social media monitoring. This is a robust remote access program best suited to large companies.
Features
- Zendesk offers a robust ticketing system that allows businesses to capture, track, and manage customer inquiries and support requests.
- Zendesk enables businesses to provide support across multiple channels, including email, live chat, phone calls, social media, and self-service portals
- Zendesk has a knowledge base functionality that allows companies to develop and manage a repository of self-service articles and resources.
- Zendesk offers automation capabilities to help you streamline your support operations and workflows.
Pros and Cons
| Pros | Cons |
|---|---|
| Omnichannel Support | Automation and Workflows |
| Ticket Management | Cost |
| Knowledge Base and Self-Service | Learning Curve |
| Automation and Workflows | Limited Customization |
5. ConnectWise Control
There are diagnostic tools and file sharing. You’ll also find session recording and screen sharing with this remote access program.
There’s a knowledge base, live chat, and a self-service portal. Group computers by client and tags for coded searches of your groups.
This is a solid performer in the remote access arsenal.
Features
- Users can use ConnectWise Control to remotely access and control computers and servers from any location with an internet connection.
- During a remote session, users can securely transfer files between local and remote machines using ConnectWise Control.
- Support technicians can utilize ConnectWise Control to remotely assist end users by monitoring their screens and taking control of their machines with their permission.
- Multiple users can join a remote session at the same time using ConnectWise Control.
Pros and Cons
| Pros | Cons |
|---|---|
| Powerful Remote Access | Learning Curve |
| File Transfer | Pricing Structure |
| Multi-Platform Support | Integration Limitations |
| Collaboration Tools | Dependency on Network Stability |
6. TeamViewer
If you’re looking for a comprehensive set of features, TeamViewer has them. This app offers multi-monitor support and security.
It is one of the best remote desktop software used for PC assistance. You’ve got online meetings and remote access all in the same app.
This is a good app for corporate users.
Features
- Users can use TeamViewer to remotely access and control computers and mobile devices from anywhere in the world.
- Cross-platform connections are supported by TeamViewer, allowing users to connect to and control devices running different operating systems such as Windows, macOS, Linux, iOS, and Android.
- TeamViewer supports cross-platform connections, allowing users to connect to and control devices running different operating systems such as Windows, macOS, Linux, iOS, and Android.
- Cross-platform connections are supported by TeamViewer, allowing users to connect to and control devices running different operating systems such as Windows, macOS, Linux, iOS, and Android.
Pros and Cons
| Pros | Cons |
|---|---|
| Easy to Use | Pricing |
| Cross-Platform Support | Dependency on Internet Connection |
| Remote Access Features | Learning Curve for Advanced Features |
| Collaboration Tools | Limited Customization |
7. Kaseya VSA
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Kaseya VSA has an excellent remote monitoring management solution. This is for integrating remote IT systems.
This is a solid, secure remote access app. This is perfect for IT professionals with in-house IT and remote management needs.
Helps meet compliance challenges. This is an open platform that integrates well with other solutions that work for your organization.
Great for automation and scalability.
Features
- Kaseya VSA includes remote control capabilities that enable IT managers to remotely access and control endpoints and servers.
- Kaseya VSA features remote control capabilities that allow IT managers to access and operate endpoints and servers from anywhere.
- Kaseya VSA includes network monitoring features that enable IT professionals to monitor the health and performance of their networks in real time.
- Kaseya VSA has network monitoring services that allow IT professionals to continuously monitor the health and performance of their networks.
Pros and Cons
| Pros | Cons |
|---|---|
| Comprehensive Remote Management | Learning Curve |
| Scalability and Centralized Management | Complexity |
| Automation and Workflows | Cost |
| Third-Party Integrations | Customization Limitations |
8. UltraVNC
Are you looking for a simple design in an easy-to-understand remote access app? UltraVNC offers both.
It supports file transfers and a chat feature. It works well on Windows and Mac.
You can also record your sessions. UltraVNC enables access to a computer from a remote device. If you’re looking for more than one connection, this isn’t the app for you.
But if you’re a one-person team this free program could meet your needs.
Features
- UltraVNC allows users to access and control computers remotely over a network or the internet.
- During a remote session, UltraVNC features a file transfer feature that allows users to move files between local and remote machines.
- UltraVNC includes chat capability, allowing users to converse with the person on the other end of the remote connection.
- To secure remote connections and protect data transmission, UltraVNC enables encryption.
Pros and Cons
| Pros | Cons |
|---|---|
| Open-Source and Free | Limited Features |
| Lightweight and Fast | Limited Platform Support |
| Simple and Easy to Use | Security Considerations |
| Screen Sharing and Remote Control | Lack of Official Support |
9. FixMe.IT
FixMe.IT is another easy-to-use best remote desktop software. Starting at a low $25 per month, this is a good pick for small businesses.
This software has multi-session handling and unlimited on-demand support. You’ll also get access to 150 unattended machines.
This app opens and connects to your client workstations quickly. Intuitive easy connecting for customers makes your job easier.
Features
- It enables people to access and control computers remotely over the internet.
- It offers unattended access, which allows technicians to connect to remote computers even when the user is not there.
- During a remote session, users can securely transfer files between local and remote machines using.IT.
- Multi-screen navigation is supported by FixMe.IT, allowing technicians to monitor and control distant computers with several screens.
Pros and Cons
| Pros | Cons |
|---|---|
| Easy to Use | Limited Integration |
| Remote Access Features | Advanced Features for Remote Support |
| Unattended Access | Dependency on Network Stability |
| File Transfer | Learning Curve for Advanced Features |
Windows Remote Desktop – Best remote desktop software
If you’re a Windows-only organization, this program is in the operating system. No need to download it, the program’s already there.
It’s a bare-bones experience that supports file transfers. But there’s no chat capability. Open your system property settings in the Control Panel and get started.
You’ll need to set up your router for port forwarding for connections outside the network. This is a no-frills Window-only remote access program.
But if that’s all you need, then it’s perfect!
Best Remote Desktop Software Programs
It’s hard to pick the best remote desktop software because there are so many to choose from. These are, however, some of the best apps with the most features.
Find out what you need before you try a program. Free programs with few features might be enough for your business.
If your business is big and needs a lot of tech help and compliance, you’ll need a strong program. Remote desktop programs give you a lot of options for meeting your customers’ wants.
Final Words…
In this article, we detailed the list of the best remote desktop software that will help you troubleshoot your PC needs.
If you have any other useful tools to add in the comments section, we will validate and add them to the list.
