SolarWinds announced the release of Web Help Desk (WHD) version 12.8.5, unveiling a host of new features, updates, and fixes aimed at streamlining IT service management and enhancing security.
The update brings significant enhancements to the Purchase Order (PO) section, database communication, and overall usability.
Web Desk Help
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Key Features and Updates
1. Improved Purchase Order Management
One of the standout new features is the addition of a Quantity and Total Cost field in the Purchase Order section.
This update enables users to effortlessly track bulk purchases. Furthermore, SolarWinds has introduced a Line Item Header with an expansion feature, which consolidates similar assets under a single header for simplicity.
For instance, 200 units of the same model (e.g., MacBook Pro) can now be grouped under one expandable header, reducing repetitive entries and streamlining asset management.
2. Real-Time Notifications for Updates
With this release, SolarWinds introduces a proactive notification system. Admins will now receive popup messages about new updates or hotfixes when logging in.
A scheduled API call will also display monthly update notification messages on both the TECH and Admin sides. This ensures admins are always up to date with the latest improvements and features.
3. Enhanced Database Security
The 12.8.5 update strengthens security measures by upgrading the cryptographic algorithms used between WHD and the database.
This improvement adds an extra layer of protection against unauthorized access, ensuring secure communication.
Admins must update their database credentials after upgrading and run a migration tool to align existing credentials with the enhanced algorithms.
4. Library Software Upgrades
SolarWinds has also upgraded several underlying components, including Tomcat, which is now updated to version 9.0.98, further improving application performance and stability.
Bug Fixes
Several outstanding issues have been addressed in this release, such as:
- Proper sorting of request types in canned response templates (Case #01827178).
- Successful downloading of imported PO attachments (Case #01333276).
- Resolution of issues with the Jabsorb library in version 12.8.4.
SolarWinds advises customers to review the WHD 12.8.5 system requirements and follow the Installation and Upgrade Guide to ensure a seamless update process.
The new release also supports Windows Server 2019 and 2022 for production environments and Windows 11 for trial evaluations.
SolarWinds continues to push forward in its mission to simplify IT asset and service management. Customers can expect ongoing updates and improvements to WHD in the future.
WHD 12.8.5 solidifies SolarWinds’ position as a leader in the IT service management domain, combining innovation with robust security and user-friendly enhancements.
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