SunTrust Bank announced they become aware of a potential theft of up to 1.5 million clients records by a former employee and the exposed records contains information such as address, phone numbers, and some account balances.
The company confirms that the exposed data did not include social security number, account number, PIN, User ID, password, or driver’s license information.
“Ensuring personal information security is fundamental to our purpose as a company of advancing financial well-being,” said Bill Rogers, SunTrust chairman, and CEO.
SunTrust notifies to affected 1.5 million clients about the potential theft and to Offer a Free Identity Protection for all the affected customers, reads the company statement.
“This was not a data breach, adding the employee was not authorized to get that level of information, and that the company was reviewing its systems and capabilities,” said SunTrust chairman to Reuters.
SunTrust, the Atlanta based financial company that provides corporate and investment banking, capital market services, mortgage banking, and wealth management.
We apologize to clients who may have been affected by this. We have heightened our monitoring of accounts and increased other security measures. While we have not identified significant fraudulent activity which indicates possibly the data had not been sent outside the bank Rogers added.
“Our priority is protecting our clients and maintaining their trust. Beyond this incident, we want to help all SunTrust clients combat the increasing concern about identity theft and fraud, wherever it may occur, we will reinforce our promise to clients that they will not be held responsible for any loss”.
“The IDnotify product by Experian is being offered in addition to existing SunTrust security protocols: ongoing monitoring of accounts, FICO score program, alerts, tools and zero liability fraud protection”.